1. Access your unassigned emails in My Unresolved Items.
2. Choose one of these actions.Assign to related records: Enter a related record in one or both fields. If you needto, select the correct record type from the drop-down list. If you assign a lead, youcan’t assign more records. To cancel an assignment, clear an entry.Leave unassigned: The text Unresolved Email: is removed fromthe subject line, and the email is assigned to you as a completed task. If the task’s Status picklist includes more than one “completed”status, Salesforce uses the first one.
3. Assign to related records: Enter a related record in one or both fields. If you needto, select the correct record type from the drop-down list. If you assign a lead, youcan’t assign more records. To cancel an assignment, clear an entry.
4. Leave unassigned: The text Unresolved Email: is removed fromthe subject line, and the email is assigned to you as a completed task. If the task’s Status picklist includes more than one “completed”status, Salesforce uses the first one.
5. Save your changes.Assigned emails are added to the associated records. All modified items are removed from the list.